PRIVACY POLICY

This Privacy Policy describes how Batman Escape (Company: Le Hangar de la Villette) and David HARARI, its President, use your personal information on the website (batman-escape.com) or when you participate in one of the experiences offered in this Batman Escape Game.

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We take our customers' privacy seriously and will only collect, store, maintain, distribute, disclose, transfer and use your personal information as described below.

Data protection is a matter of trust and your privacy is important to us. Therefore, we will only use your name and other information about you in the manner set forth in this Privacy Policy. We only collect information where we need to, and we only collect information where it relates to our relationship with you.

We will only keep your information if we are required to do so by law or if it is relevant to the purposes for which it was collected.

If you have any comments, suggestions or complaints, you can contact us by e-mail at david(at)damadreams.co.

The personal information we collect from you will be used among our group of companies for some or all of the following purposes:

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• To facilitate your use of the services;
   
• To process orders you submit on the Website, whether for game reservations or products sold by Batman Escape or a third party vendor. Payments you make on the Website for games or products sold by Batman Escape or a third party vendor will be processed by us;
   
• In order to deliver games or products that you have purchased on the website, whether sold by Batman Escape or a third party, we may pass your personal information to a third party to deliver the product to you, whether the product is sold on the website by Batman Escape or a third party vendor;
   
• To update you on the delivery of products, whether sold on the website by Batman Escape or a third party vendor, and for customer support purposes;
   
• To compare information and verify with third parties to ensure that the information is accurate;
   
• To send you regular updates via email, newsletter or otherwise on news and initiatives around the world and in your region or city.
   
• In addition, we will use the information you provide to administer your account (if any) with us; Verify and perform financial transactions in connection with payments made online; Verify the uploading of data to the website; Improve the layout and/or content of the website pages and customize them for users; To identify visitors to the website; To conduct research into the demographics and behavior of our users; To provide you with information that we believe is useful or that you have requested from us, including information about the products and services of our vendors or third parties, provided that you have indicated that you do not object to being contacted for these purposes;
   
• When you register an account with Batman Escape on any of its websites and sites worldwide, whether online or in person at the facility, we will also use your personal information to send you promotional materials about our products and services from vendors or third parties from time to time. You may unsubscribe from receiving marketing information at any time by using the unsubscribe feature in the electronic marketing materials. We may use your contact information to send you newsletters and information from our related companies;

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• We may disclose your personal data to third parties for marketing purposes (e.g., for those third parties to send you materials and communications about their products and services) if there is a lawful basis to do so, and, in the event that we need to obtain your consent to such disclosure, if you give us your consent. Some of these third parties may be located outside the European Economic Area (EEA). Where such third parties receiving your data are located outside the EEA, we ensure that appropriate safeguards are in place using suitable contractual mechanisms such as the European Commission's Standard Contractual Clauses. Please note that we do not control the use of your personal data by these third parties. We invite you to consult their privacy policies to learn more about their data protection practices.
   
• In exceptional circumstances, Batman Escape may be required to disclose personal information, for example, where there is reason to believe that disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or to comply with legal and regulatory requirements and requests.
   
• Batman Escape may share your personal information with third parties and our affiliates for the purposes stated above, in particular, to complete a transaction with you, to administer your account and our relationship with you, to market to you and to fulfill any legal or regulatory requirements and requests deemed necessary by Batman Escape. In sharing your personal information with them, we strive to ensure that third parties and our affiliates keep your personal information secure from unauthorized access, collection, use, disclosure or harm, and retain your personal information only for as long as they need it to fulfill the above purposes.
   
• Batman Escape never engages in the sale of customer personal information to third parties.

You may communicate your objection to our continued use and/or disclosure of your personal information for any of the purposes and in the manner set forth above at any time by contacting us at our email address below. Please note that if you communicate your objection to our use and/or disclosure of your personal information for any of the purposes and in the manner set forth above, depending on the nature of your objection, we may not be able to continue to provide you with our products or services or to continue any contract we have with you. Our legal rights and remedies are expressly reserved in such an event.

You can update your personal information at any time by accessing your account on the Batman Escape website. If you do not have an account with us, you can do so by contacting us at our email address below.

If you would like to review the personal information we have about you or inquire about how your personal information has been or may be used or disclosed by Batman Escape in the past year, please contact us at our email address below. We reserve the right to charge a reasonable administrative fee to retrieve your personal information.

If you have an account with Batman Escape, you can access your order details by logging into your account on the site. Here you can see details of your orders that have been completed, those that are open and those that are due to be shipped shortly and manage your address details, bank details and any newsletters you have signed up for. You agree to treat your Batman Escape username, password and contact information as confidential and not to make it available to any unauthorized third party. We cannot assume any responsibility for the misuse of your Batman Escape username, password or order, except as provided in the Terms of Use.

Batman Escape guarantees that all information collected will be stored securely. We protect your personal information by:

• Restricting access to personal information
• Maintenance of technology products to prevent unauthorized computer access
• Secure destruction of your personal information when it is no longer needed for legal or business purposes.​

Batman Escape uses 128-bit Secure Sockets Layer (SSL) encryption technology when processing your financial details. 128-bit SSL encryption takes approximately one trillion years to break and is the industry standard.

If you believe your privacy has been violated by Batman Escape, please contact us at our email address below.

Batman Escape does not sell products for children.

If you are under 16, you may use our website only with the supervision of a parent or guardian.

Batman Escape or our authorized service providers may use cookies, web beacons and similar technologies to store information to provide you with a better, faster, safer and more personalized experience when you use the Services and/or access the Website.

When you visit Batman Escape, our company's servers automatically record information that your browser sends whenever you visit a website. This data may include:

• The IP address of your computer
• Browser type
• The web page you were visiting before you came to our website
• The pages of the website you visit
• Time spent on pages, objects and information searched on the website, access times and dates, and other statistics.

This information is collected for analysis and evaluation to help us improve the website and the services and products we provide.

Cookies are small text files (usually consisting of letters and numbers) that are placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us customize content to better match your interests and make our services and your website more convenient and useful.

Web beacons are small graphic images that may be included in our service and website. They allow us to count users who have viewed those pages to better understand your preferences and interests.

Spam, spyware or viruses are not allowed on the website. Please set up and maintain your communication preferences so that we can send you communications according to your needs. You are not allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You may not send any messages containing spam, spyware or viruses through the website. If you wish to report any suspicious messages, please contact us at our email address below.

Batman Escape shall regularly review the adequacy of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be posted on the website.

If you wish to withdraw your consent to the use of your personal information, request access to and/or correction of your personal information, have any questions, comments or concerns, or need assistance with technical or cookie-related issues, please feel free to contact us (and our Data Protection Officer) at david(at)damadreams.co.